Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
How do I get to the Black Deer Festival?
I am due a refund but I have new card details.
What do the different Tier tickets mean?
I have not received my refund.
Can I book a carer ticket?
What are the cashless wristbands at the Black Deer Festival?
What is The Roadhouse at the Black Deer Festival?
Can I see a map of the Black Deer Festival?
I want to contact customer service
Is the Black Deer Festival accessible?
Is there a group rate available?
Is there accessible parking?
What are the stage times at the Black Deer Festival?
Can I bring my caravan or campervan to the Black Deer Festival?
Can I volunteer at the Black Deer Festival?
Can I change the date of my booking?
Do you offer fancy camping at the Black Deer Festival?
How do I buy a Jackson Social Members Club ticket for the Black Deer Festival?
What is a Black Deer Festival weekend ticket?
Can I add extra tickets to my order?
Can you resend my E-Tickets?
Forgotten booking reference number?
Where can I book tickets for the Black Deer Festival?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
How do I get to the Black Deer Festival?
I am due a refund but I have new card details.
What do the different Tier tickets mean?
I have not received my refund.
Can I book a carer ticket?
What are the cashless wristbands at the Black Deer Festival?
What is The Roadhouse at the Black Deer Festival?
Can I see a map of the Black Deer Festival?
I want to contact customer service
Is the Black Deer Festival accessible?
Is there a group rate available?
Is there accessible parking?
What are the stage times at the Black Deer Festival?
Can I bring my caravan or campervan to the Black Deer Festival?
Can I volunteer at the Black Deer Festival?
Can I change the date of my booking?
Do you offer fancy camping at the Black Deer Festival?
How do I buy a Jackson Social Members Club ticket for the Black Deer Festival?
What is a Black Deer Festival weekend ticket?
Can I add extra tickets to my order?
Can you resend my E-Tickets?
Forgotten booking reference number?
Where can I book tickets for the Black Deer Festival?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?