Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
What do the different Tier tickets mean?
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
Will lockers be available?
Is identification from a different country eligible?
What is a Black Deer Festival weekend ticket?
Where are my tickets?
When will I receive my E-Tickets?
Can I use my confirmation email for entry?
Can I bring my caravan or campervan to the Black Deer Festival?
How do I get to the Black Deer Festival?
Can you resend my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Can I leave and come back in?
Is there a group rate available?
Can I book a carer ticket?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When is the Black Deer Festival?
What are the age limits for the Black Deer Festival?
Are there baby changing facilities at the Black Deer Festival?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
What do the different Tier tickets mean?
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
Will lockers be available?
Is identification from a different country eligible?
What is a Black Deer Festival weekend ticket?
Where are my tickets?
When will I receive my E-Tickets?
Can I use my confirmation email for entry?
Can I bring my caravan or campervan to the Black Deer Festival?
How do I get to the Black Deer Festival?
Can you resend my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Can I leave and come back in?
Is there a group rate available?
Can I book a carer ticket?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When is the Black Deer Festival?
What are the age limits for the Black Deer Festival?
Are there baby changing facilities at the Black Deer Festival?