Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
What's the difference between Refund Protection and flexible tickets?
Can I book an Essential Companion ticket?
I am a Wakehurst member, how do I book tickets for Glow Wild?
Can I have a refund?
When are the relaxed sessions at Glow Wild?
Can I bring my dog?
Will there be food and drink available at Glow Wild?
Can I hire a wheelchair?
Is there a group rate available?
Is the event accessible?
How do I upgrade my tickets?
Can I amend my order?
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
Can I change the date of my booking?
My tickets have arrived and they are incorrect
Can I add the Stables Kitchen dining to my order?
Can I add extra tickets to my order?
How much are tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
What's the difference between Refund Protection and flexible tickets?
Can I book an Essential Companion ticket?
I am a Wakehurst member, how do I book tickets for Glow Wild?
Can I have a refund?
When are the relaxed sessions at Glow Wild?
Can I bring my dog?
Will there be food and drink available at Glow Wild?
Can I hire a wheelchair?
Is there a group rate available?
Is the event accessible?
How do I upgrade my tickets?
Can I amend my order?
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
Can I change the date of my booking?
My tickets have arrived and they are incorrect
Can I add the Stables Kitchen dining to my order?
Can I add extra tickets to my order?
How much are tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?