Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I can no longer attend, can I pass the booking on to friends/family?
I sold my ticket on Fan to Fan, when do I get paid?
How do I book tickets for Hyde Park Winter Wonderland?
Can I change the date of my booking?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
Is there disabled parking at Hyde Park Winter Wonderland?
Can I add an attraction to my Hyde Park Winter Wonderland booking?
I am running late
Can you resend my E-Tickets?
Forgotten booking reference number?
Can I buy an attraction ticket on the day at the Hyde Park Winter Wonderland box office?
How can I purchase Hyde Park Winter Wonderland ride tickets?
Can I amend my order?
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
Can I have a refund?
How do I upgrade my tickets?
Can I book a carer ticket?
How do I make a complaint?
Is there a group rate available?
I just want to visit a specific attraction, how do I do this?
Hows do I use a QR code?
Why do your prices vary depending on the day I wish to come?
Are the are any days I can attend Hyde Park Winter Wonderland for free?
I have lost something at winter wonderland, who shall I contact?
How to book the Ice Sculpting at Hyde Park Winter Wonderland
I can no longer attend, can I pass the booking on to friends/family?
I sold my ticket on Fan to Fan, when do I get paid?
How do I book tickets for Hyde Park Winter Wonderland?
Can I change the date of my booking?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
Is there disabled parking at Hyde Park Winter Wonderland?
Can I add an attraction to my Hyde Park Winter Wonderland booking?
I am running late
Can you resend my E-Tickets?
Forgotten booking reference number?
Can I buy an attraction ticket on the day at the Hyde Park Winter Wonderland box office?
How can I purchase Hyde Park Winter Wonderland ride tickets?
Can I amend my order?
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
Can I have a refund?
How do I upgrade my tickets?
Can I book a carer ticket?
How do I make a complaint?
Is there a group rate available?
I just want to visit a specific attraction, how do I do this?
Hows do I use a QR code?
Why do your prices vary depending on the day I wish to come?
Are the are any days I can attend Hyde Park Winter Wonderland for free?
I have lost something at winter wonderland, who shall I contact?
How to book the Ice Sculpting at Hyde Park Winter Wonderland