Welcome to the Support Centre
POPULAR QUESTIONS
Can I buy an attraction ticket on the day at the Hyde Park Winter Wonderland box office?
How do I list tickets on Fan to Fan?
Can I add an attraction to my Hyde Park Winter Wonderland booking?
Can I change the date of my booking?
Are there peak sessions for the Hyde Park Winter Wonderland attractions?
I can no longer attend, can I pass the booking on to friends/family?
Can you resend my E-Tickets?
Can I book a carer ticket?
I have a query regarding Fan to Fan
Can I leave and come back in?
How do I book an attraction/ride at Hyde Park Winter Wonderland?
What are the opening times?
Can I use cash at Hyde Park Winter Wonderland?
Can I amend my order?
How can we get to Hyde Park Winter Wonderland?
The date I want shows availability, why can't I book it?
How do I book tickets for Hyde Park Winter Wonderland?
I sold my ticket on Fan to Fan, when do I get paid?
I am an access customer, can I go on all the rides available to pre-purchase at Hyde Park Winter Wonderland?
Forgotten booking reference number?
I have not received my refund.
What else is there to do at Hyde Park Winter Wonderland?
Only one name is displayed on the tickets
Can I take my drink with me if I haven't finished my drink at Hyde Park Winter Wonderland?
How do I book Bavarian Village tickets at Hyde Park Winter Wonderland?
How can I purchase Hyde Park Winter Wonderland ride tickets?
Can we drink alcohol at Hyde Park Winter Wonderland?
Can I purchase photo packages at any attractions at Hyde Park Winter Wonderland?
Is there a group rate available?
I have sent a message via the contact form, how will I receive my reply?
How do I list tickets on Fan to Fan?
Can I add an attraction to my Hyde Park Winter Wonderland booking?
Can I change the date of my booking?
Are there peak sessions for the Hyde Park Winter Wonderland attractions?
I can no longer attend, can I pass the booking on to friends/family?
Can you resend my E-Tickets?
Can I book a carer ticket?
I have a query regarding Fan to Fan
Can I leave and come back in?
How do I book an attraction/ride at Hyde Park Winter Wonderland?
What are the opening times?
Can I use cash at Hyde Park Winter Wonderland?
Can I amend my order?
How can we get to Hyde Park Winter Wonderland?
The date I want shows availability, why can't I book it?
How do I book tickets for Hyde Park Winter Wonderland?
I sold my ticket on Fan to Fan, when do I get paid?
I am an access customer, can I go on all the rides available to pre-purchase at Hyde Park Winter Wonderland?
Forgotten booking reference number?
I have not received my refund.
What else is there to do at Hyde Park Winter Wonderland?
Only one name is displayed on the tickets
Can I take my drink with me if I haven't finished my drink at Hyde Park Winter Wonderland?
How do I book Bavarian Village tickets at Hyde Park Winter Wonderland?
How can I purchase Hyde Park Winter Wonderland ride tickets?
Can we drink alcohol at Hyde Park Winter Wonderland?
Can I purchase photo packages at any attractions at Hyde Park Winter Wonderland?
Is there a group rate available?
I have sent a message via the contact form, how will I receive my reply?