I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
I have E-tickets, how do I separate them?
I am trying to book tickets but I keep getting an error message.
I have sent a message via the contact form, how will I receive my reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
I am trying to book tickets but it says 'Tickets not available'.
My card has been declined, what should I do?
Can I show my E-Tickets on my phone?
I have received an email from PayPal but haven't received a confirmation email from you.
My order timed out and now the promotional code is saying it's been used.
I have a voucher for entry, can I use this towards the cost?
How long does my refund take to clear?
The date I want shows availability, why can't I book it?
I am due a refund but I have new card details.
Can you resend my E-Tickets?
Can I change the date of my booking?
Can I buy an attraction ticket on the day at the Hyde Park Winter Wonderland box office?
What time is Hyde Park Winter Wonderland open?
My attraction ticket time and Hyde Park Winter Wonderland entrance ticket do not match up What can I do?
My order timed out, what can I do?
I am no longer able to attend due to personal circumstances.
Is there an age restriction?
Is there a cloakroom?
Where are my tickets?
When will I receive my E-Tickets?
I have not received my confirmation email.
What is the Covid Policy for Hyde Park Winter Wonderland?