Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I am a health care worker, how do I book for Kew Gardens?
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
Can I cancel my visit to Kew Gardens?
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
How do I become a member of Kew Gardens?
How do I book tickets for Kew Gardens?
Can I change the date of my booking?
What's on at Kew Gardens
How to get to Kew Gardens by car
I do not have my Kew membership card
Can I have a refund?
I want to contact customer service
How do I book Jobseeker/Universal Credit tickets for Kew Gardens?
I work for Kew Gardens and the system is not accepting my staff number
Can you resend my E-Tickets?
I am a member of Kew, how do I book a time slot?
I have purchased the incorrect tickets, can I have a refund?
Can I book an Essential Companion ticket?
Are there discounts for concessions?
Can I book for later in the year?
Can I amend my order?
What are the opening times?
How much are tickets?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I am a health care worker, how do I book for Kew Gardens?
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
Can I cancel my visit to Kew Gardens?
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
How do I become a member of Kew Gardens?
How do I book tickets for Kew Gardens?
Can I change the date of my booking?
What's on at Kew Gardens
How to get to Kew Gardens by car
I do not have my Kew membership card
Can I have a refund?
I want to contact customer service
How do I book Jobseeker/Universal Credit tickets for Kew Gardens?
I work for Kew Gardens and the system is not accepting my staff number
Can you resend my E-Tickets?
I am a member of Kew, how do I book a time slot?
I have purchased the incorrect tickets, can I have a refund?
Can I book an Essential Companion ticket?
Are there discounts for concessions?
Can I book for later in the year?
Can I amend my order?
What are the opening times?
How much are tickets?