Welcome to the Support Centre
POPULAR QUESTIONS
I am a health care worker, how do I book for Kew Gardens?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
Can I cancel my visit to Kew Gardens?
What are TicketPlan's Terms and Conditions?
I am a member of Kew, how do I book a time slot?
I have already placed an order, can I add refund protection?
How do I book Jobseeker/Universal Credit tickets for Kew Gardens?
How do you book tickets for the Children's Garden at Kew Gardens?
How to get to Kew Gardens by car
I am due a refund but I have new card details.
Can I book Kew Gardens with a gift voucher?
I do not have my Kew membership card
I am a member of Kew, can I bring a guest?
Can I book an Essential Companion ticket?
I have a corporate membership, how can I book a slot?
Can I change the date of my booking?
How do I book tickets for Kew Gardens?
Can I have a refund?
Can I book using my 2 for 1 code for Kew Gardens?
How to get to Kew Gardens by bus
How to get to Kew Gardens by bike
How to get to Kew Gardens by train
Can I amend my order?
I have a question about my Kew Gardens membership
Are there discounts for concessions?
I am no longer able to attend due to personal circumstances.
I have purchased the incorrect tickets, can I have a refund?
How do I track my order?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
Can I cancel my visit to Kew Gardens?
What are TicketPlan's Terms and Conditions?
I am a member of Kew, how do I book a time slot?
I have already placed an order, can I add refund protection?
How do I book Jobseeker/Universal Credit tickets for Kew Gardens?
How do you book tickets for the Children's Garden at Kew Gardens?
How to get to Kew Gardens by car
I am due a refund but I have new card details.
Can I book Kew Gardens with a gift voucher?
I do not have my Kew membership card
I am a member of Kew, can I bring a guest?
Can I book an Essential Companion ticket?
I have a corporate membership, how can I book a slot?
Can I change the date of my booking?
How do I book tickets for Kew Gardens?
Can I have a refund?
Can I book using my 2 for 1 code for Kew Gardens?
How to get to Kew Gardens by bus
How to get to Kew Gardens by bike
How to get to Kew Gardens by train
Can I amend my order?
I have a question about my Kew Gardens membership
Are there discounts for concessions?
I am no longer able to attend due to personal circumstances.
I have purchased the incorrect tickets, can I have a refund?
How do I track my order?