Welcome to the Support Centre
POPULAR QUESTIONS
When do I get paid for my tickets?
How can I find out if my tickets are eligible for resale?
I have bought E-Tickets from Fan to Fan but have not heard from the seller
How do I list my tickets?
How do I access my tickets in the SEE Digital Tickets Wallet app?
How do I buy tickets through Fan to Fan?
How do I send tickets to the buyer?
I have bought digital tickets, what happens next?
What happens if my tickets don’t sell?
How do I contact customer support?
What is Fan to Fan?
How does the buyer receive my tickets?
How do I take my tickets off Fan to Fan?
How do I contact the buyer?
I would like to refund my Fan to Fan tickets
The tickets I bought through Fan to Fan are in the seller’s name
How do I change my fan to fan listing?
How do I get paid, my card details have changed since listing?
What happens if the seller doesn’t send my ticket to me?
What price can I list my tickets for?
The event I have sold tickets for has been postponed/rescheduled
How can I find the buyer’s email address?
How do I know if my tickets have been sold?
The event I have sold tickets for has been cancelled
I was unable to attend the event due to issues with my tickets, can I have a refund?
My order is under investigation – what does this mean?
I have booked incorrectly on Fan to Fan, what can I do?
Do I need an account to buy and sell through Fan to Fan?
I have sold tickets for an event that has significantly changed, can I get a refund?
If I buy a resale ticket and the event gets cancelled, who receives the refund?
How can I find out if my tickets are eligible for resale?
I have bought E-Tickets from Fan to Fan but have not heard from the seller
How do I list my tickets?
How do I access my tickets in the SEE Digital Tickets Wallet app?
How do I buy tickets through Fan to Fan?
How do I send tickets to the buyer?
I have bought digital tickets, what happens next?
What happens if my tickets don’t sell?
How do I contact customer support?
What is Fan to Fan?
How does the buyer receive my tickets?
How do I take my tickets off Fan to Fan?
How do I contact the buyer?
I would like to refund my Fan to Fan tickets
The tickets I bought through Fan to Fan are in the seller’s name
How do I change my fan to fan listing?
How do I get paid, my card details have changed since listing?
What happens if the seller doesn’t send my ticket to me?
What price can I list my tickets for?
The event I have sold tickets for has been postponed/rescheduled
How can I find the buyer’s email address?
How do I know if my tickets have been sold?
The event I have sold tickets for has been cancelled
I was unable to attend the event due to issues with my tickets, can I have a refund?
My order is under investigation – what does this mean?
I have booked incorrectly on Fan to Fan, what can I do?
Do I need an account to buy and sell through Fan to Fan?
I have sold tickets for an event that has significantly changed, can I get a refund?
If I buy a resale ticket and the event gets cancelled, who receives the refund?